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Support Technician

  • Hybrid
    • Lisboa, Lisboa, Portugal
  • Technical support

Job description

📢 About us :


Ivy Partners is a Swiss advisory company that contributes to the evolution of companies in their strategic, technological and organisational challenges.

Our mission is to provide our employees with a fulfilling and supportive career environment, where everyone is valued and empowered through training and opportunities for growth.



👩‍💻🧑‍💻 As a Support Technician, you will be in charge of :


  • Analysis of themes related to payment systems based on functional and technical product documentation
  • Gain in-depth knowledge of the products, services, and their specification/integration aspects to provide efficient and effective service to banking clients and partners
  • Resolve incidents and respond to clarification requests associated with the provided services
  • Ensure that support requests are resolved quickly and within the agreed service levels
  • Communicate with Business and Development team.
  • Analyze, document, and improve internal processes and tools
  • Assist clients in testing products and services
  • Contact and follow up on assigned requests
  • Record requested inquiries in the database
  • Validate integrations through flow analysis and REST API

Job requirements

🏅 Profil :


  • Proficiency in English.
  • Good capacity for learning, organization, autonomy, dynamism, and initiative
  • Stress resilience
  • Analytical skills and attention to detail
  • Knowledge of programming languages (Python, PHP, JavaScript, .Net)
  • Ability to interpret data
  • Experience with web services and REST API
  • Knowledge of HTTPS communication protocols
  • Experience with e-commerce platforms (Shopify, PrestaShop, WooCommerce)



🤝 Ivy, is also about :

Care | We offer a supportive environment where everyone is valued and empowered with training and growth prospect.

Trust | Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.

Joining Ivy means being part of a challenging adventure at every turn!

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