ServiceNow Consultant – SAM & HAM

📢 Our mission
Ivy Partners is a Swiss consulting firm that guides companies through their strategic, technological, and organizational challenges.

We are committed to providing our team members with careers that enhance both their personal and professional development. We support their skill enhancement and offer genuine career advancement opportunities.

👩‍💻🧑‍💻 As a ServiceNow Consultant – SAM & HAM at Ivy Partners, you will:
- Configure and implement the SAM Pro and ITOM Visibility modules in ServiceNow, using only out-of-the-box features.
- Manage the deployment of ACC-V agents across all organization laptops.
- Integrate procurement and licensing data with the SAM module.
- Enable and validate SaaS connectors (Office 365, Salesforce, Adobe).
- Use the Normalization Engine and manage license reconciliation.
- Create and optimize out-of-the-box dashboards for monitoring compliance and KPIs.
- Automate workflows for license reclamation and hardware movement using Flow Designer.
- Ensure the connection between physical assets and the Configuration Management Database (CMDB).
- Collaborate with internal stakeholders (IT, Procurement, Operations) and external partners.
- Support the creation of functional and technical documentation and ensure knowledge transfer to the internal team.

🏅 About you
You are our ideal candidate if you:
- Have at least 5 years of experience in ServiceNow projects, with a strong focus on SAM Pro and/or ITOM Visibility.
- Prove experience with out-of-the-box configuration of ServiceNow, independent of custom development.
- Have solid knowledge of Flow Designer, MID Server, and integration with SaaS applications.
- Are experienced with CMDB enrichment, asset management processes, and data normalization.
- Are autonomous, can prioritize deliveries, and are focused on business outcomes.
- Possess excellent communication and organizational skills.
- Are fluent in English (both spoken and written).

🤝 Why join Ivy Partners?
We are committed to:

Taking care of our team members | We offer a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally.

Creating a trustful climate | Working with us means building a relationship based on transparency, professionalism, and commitment.

Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations.

Taking responsibility | Our collective approach is at the heart of our actions, and we strive to make a positive impact.