IT Service Continuity Manager

Our Mission

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate their strategic, technological, and organizational challenges.

We are committed to providing our employees with a career that promotes their personal and professional growth. We support their skills development and offer genuine career advancement opportunities.

As an IT Service Continuity Manager at Ivy Partners, you will:
- Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems.
- Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions.
- Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity.
- Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises.
- Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities.
- Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans.

About You

You are our ideal candidate if you:
- Have a comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
- Are familiar with Group Operational Resilience processes and tools.
- Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities.
- Have experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality.
- Are skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies.
- Have proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts).
- Are experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow.
- Are comfortable working in a professional English environment and context.

Why Join Ivy Partners?

Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.