LMS Support Specialist/Administrator

Our Mission

Ivy Partners is a Swiss consulting firm that assists companies in their strategic, technological, and organizational challenges.
We are committed to offering our team members a career that promotes both their personal and professional development. We support them in skill improvement and provide real progression opportunities.

As a Business Analyst at Ivy Partners, you will:
- Collaborate closely with the Learning Management System (LMS) Business-As-Usual (BAU) Lead within the scope of the LMS Product Owner.
- Independently manage support tickets at Level 1 & 2 and assist with oversight of Level 3 tickets with the BAU Lead.
- Report activities and suggest improvements such as refresher sessions and user documentation to help decrease ticket volumes.
- Conduct Non-Regression Tests and confirm system behavior post releases, patches, or environment refreshes.
- Facilitate user training sessions and other BAU & support activities.

About You

You are our ideal candidate if:
- You thrive in an English-speaking environment.
- You possess expertise in any major LMS tool, especially if you have experience with Cornerstone On Demand LMS, which is a significant plus.
- You have previous experience as a BAU Specialist.

Why Join Ivy Partners?
- Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.
- Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
- Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
- Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.