MuleSoft Platform Engineer

Our Mission
Ivy Partners is a Swiss consulting firm that supports businesses in overcoming strategic, technological, and organizational challenges.
We are committed to offering our team members a career that enhances both their personal and professional development. We support their skills development and offer genuine career advancement opportunities.

As an Integrations Specialist at Ivy Partners, you will:
- Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance.
- Investigate and resolve incidents within agreed SLA timelines.
- Perform platform analysis, troubleshoot, analyze logs, and identify operational issues causes.
- Escalate complex issues to senior engineers as needed.
- Support daily operational activities and service requests, including deployment, release, and change implementations.
- Document incidents, resolutions, maintain operational documentation, and update knowledge base articles.
- Identify recurring issues and recommend improvements.
- Assist in root cause analysis and develop simple automation scripts for repetitive tasks.
- Manage production support meetings and participate in operational reviews.
- Support the Flex Gateway Platform setup and participate in on-call activities for major incident resolutions when required.

About You
You are our ideal candidate if:
- You have 3 to 5 years of expertise in managing the MuleSoft platform, with a solid understanding of MuleSoft Omni Gateway (Flex Gateway) and not merely API development.
- You possess expertise in Terraform, OpenShift, GitHub, and basic knowledge of AWS and Azure.
- You have a strong grasp of Authentication & Authorization mechanisms (API security standards: OAuth, OpenID).
- You are familiar with ITIL Processes, and Argo CI/CD tools.
- Your technical skills also include knowledge in XML, XSD, WSDL, WS-*, Java, JSON, and you have user-level experience with SOAPUI, Postman.
- You understand basic network configurations (Virtual IPs, firewalls, Load Balancer, etc.), certificate lifecycle management, and have experience with ServiceNow and Linux.
- You are comfortable working in English (C1 level) and hold an academic background in Computer Science or a related field.
- You are open to working in a hybrid model, support out-of-hours activities occasionally, and are available for short-period relocation or travel to other countries when required.

Why Join Ivy Partners?
- Care | We ensure a supportive environment where each team member is valued and empowered with training and growth prospects.
- Trust | Our approach to client relationships is grounded in trust, professionalism, and transparency, fostering lasting partnerships.
- Innovation | We drive effective digital transformation with innovative technology and creative thinking.
- Responsibility | We are committed to positively impacting our community through responsible corporate practices.