Service Delivery Management Officer

Our Mission
Ivy Partners is a Swiss consulting firm that guides businesses through their strategic, technological, and organizational challenges.

We are dedicated to providing our team members with careers that nurture both their personal and professional development. We support their skill advancement and offer real opportunities for growth.

As a Service Delivery Management Officer at Ivy Partners, you will:
- Manage all aspects of Quality of Service (QoS) and Service Ownership for Network Products.
- Define and document operating models for Network services.
- Ensure operational readiness for Network products and that Incident, Problem, and Change (IPC) processes are correctly implemented.
- Monitor and ensure that availability and performance targets are met.
- Govern third-party vendors and suppliers and deliver service reporting for Network products.
- Collaborate with teams and various entities to deliver and enhance services.
- Develop and manage service improvement plans and ensure delivered services meet global standards.
- Build and maintain strategic business relationships and provide escalation support for incidents.
- Oversee global governance of services within your scope.

About You
You are our ideal candidate if:
- You are fluent in English.
- You have expertise in service ownership within a network environment in a large corporate setting, ideally with ITIL certification.
- You are skilled at managing competing priorities and can work both independently and as part of a team.
- You possess strong capabilities in network incident and problem management, change management, communication, and mediation.
- You have a deep understanding and experience in managing and rolling out organizational and process changes.
- You have proven your ability to develop new network services at the service management level and to drive quality of service initiatives.
- You are adept at managing service budgets and driving cost efficiencies.
- You have a proven track record of managing supplier and service provider relationships and possess strong analytical, evaluative, and problem-solving skills.

Why Join Ivy Partners?

Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.