IT Support Engineer

📢 Our mission? Ivy Partners is a Swiss consulting firm contributing to the development of companies in their strategic, technological, and organizational challenges.

Our goal today is to offer our collaborators a career that will positively contribute to their development and well-being, by enhancing their skills and offering real prospects for growth.

👩‍💻🧑‍💻 As an IT Support Engineer at Ivy Partners, your tasks will include:
- Provide primary 1st and 2nd line technical support for Software / Hardware related Incidents and Service Requests.
- Accurately log incidents and ensure all relevant data is captured, regularly update tickets logged and manage the ticket assigned to your group.
- Proactively keep users informed on an incident/request status and progress, and escalate incidents to the relevant resolver group where first contact fix is not possible.
- Adapt and keep up to date with current standard procedures and proactively maintain and develop technical knowledge.

Experience in the following:
- Windows Operating Systems
- Application troubleshooting (Teams, Outlook, Word, SharePoint, OneDrive, etc)
- Hardware troubleshooting (desktops and laptops)
- Networking
- Remote Support
- An understanding of the ITIL framework and experience working with SLAs.
- Managing the Windows Workstations Environment (Windows 10, 11, and Server as preferential)
- Applications installation/deployment
- Users and computers management (Active Directory and Microsoft Endpoint Manager)
- Network cable patching, Layer two network configuration experience

🤝 IVY is also about:
Kindness | Concerned about our employees, we guarantee a favorable environment where everyone is valued and offered training and opportunities for growth in Switzerland or internationally.

Trust | Working with us means developing a partnership based on trust, professionalism, and transparency at every moment.

Innovation | We ensure an effective digital transformation through technological innovation coupled with creativity.

Responsibility | The collective is at the heart of everything we undertake, and we take this responsibility seriously by working hard to make a positive impact.