Salesforce Service Cloud Specialist

Our Mission
Ivy Partners is a Swiss consulting firm that supports companies through their strategic, technological, and organizational challenges.
We are committed to offering our employees a career that promotes both personal and professional development. We support their skill enhancement and provide them with genuine career progression opportunities.

As a Salesforce Service Cloud Specialist at Ivy Partners, you will:

• Configure and support Salesforce Service Cloud features, workflows, and automations.

• Collaborate with business stakeholders to gather and refine requirements related to customer support and contact center processes.

• Act as the main point of contact for CRM and contact center applications, ensuring smooth integrations and system performance.

• Provide technical and functional support to business users, including training on new functionalities.

• Design and improve AI-driven automations, bots, and operational workflows to enhance efficiency and customer experience.

• Support the integration of new technologies and automation capabilities within the customer operations environment.

About You
You are our ideal candidate if you:

• Have at least 2 years of experience in a Salesforce Service Cloud, CRM, or similar techno-functional role.

• Have hands-on experience configuring and supporting Salesforce Service Cloud.

• Understand customer support and contact center processes, ideally in a B2C environment.

• Have exposure to CTI/contact center solutions, with Talkdesk considered a plus.

• Can translate business requirements into practical technical solutions.

• Are comfortable working with both business and technical stakeholders.

• Have experience or interest in AI tools, automations, workflows, or bots.

• Are proactive, analytical, and have good communication skills.

• Have a good level of English, written and spoken.

Why Join Ivy Partners?

• Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

• Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

• Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

• Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.